As I was pretty livid, they sent me the in-house techie, who at least knew what 'IMAP' meant. Sick over the hours wasted on this with Comcast chat and phone support, I just stopped into a Comcast/Xfinity store in hope of getting a better answer from someone live. Read this answer in context 👍 0 All Replies (7) But it is always worth rebooting your router. Sometimes this can show up issues in specific areas. The may show if their access to server is down, but it also has good comments from users and also at the bottom comments from social media. I have sent a test email to your comcast email address and I can confirm that it was not bounced back, so it has been received which means that email address is still live.Ĭheck out the information, but it really could be down in your area. The settings for email in Thunderbird should be: To check status look at the info in this link: Only you would know if you have not accessed it via webmail or via Thunderbird in that timeframe. Infinity claim they will only deactivate a comcast account if you have not accessed it within last 12 months. Some servers require selection of IMAP to allow it. I'm not sure what is in the settings because I do not use Infinity. Maybe you need to logon to webmail via Infinity link above and select a setting to allow IMAP or POP. To log on to webmail you would use this link : So, IMAP access to server has not been stopped overnight. The internet would be overwhelmed by people with a comcast email address asking what was going on if everything stopped and it is not. According to the infinity website you should be getting a full service. Infinity took over but that does not mean access via imap/pop/smtp has been removed. (b) Is there a database of imap login error codes?

(a) How TB gets the error code 1014? (It must be from the mail server, right?) But before I spend hours more trying to find a spark of intelligence at Comcast, does anyone know: I have updated TB since last access to that account, but all other accounts work, and Apple Mail also has a problem (though different message) with this problem account, so logic says look to Comcast for an answer.

Please check your account settings and try again.' (See pic.) New error message: 'The IMAP server does not support Password authentication. I checked password was still there, but I re-entered it anyway and tried again. It also could not login, initially saying 'no password'. My account (IMAP) used to work, on both TB and Apple Mail app on my phone.

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